FREQUENTLY ASKED QUESTIONS

How do I contact DBL with questions?

  • The best way to reach us is via email Info@dormbedlofts.com

  • You may also text/call 713-340-8995

Can I place an order before I have my dorm room assignment?

  • Yes, you can. All room assignments are confirmed with the University Resident Life prior to installment. Please leave the building name & room number blank if this is unknown. 

How do I know if my order went through? 

  • You will receive a confirmation email from PayPal followed by another directly from DBL. 

Are bed lofts available for purchase? 

  • No, bed loft kits are only available for rent. 

What if I change rooms? 

  • Please notify DBL via email at info@dormbedlofts.com with your name, current room assignment and new room assignment. Once the room change is confirmed with the University we will schedule the move. There will be a room change fee.

Can I move or disassemble the DBL myself?

  • NO, do not attempt to disassemble. Installation, approved relocation and removal to be done by authorized DBL personnel ONLY. Any damages or disassembling may result in a damaged/lost fine. 

What does the loft kit include?

  • Your DBL includes the loft lift that attaches to your dorm assigned bed along with one guardrail. 

What if I don’t want the guardrail? 

  • We are required to provide a guardrail with all orders as part of our agreement with the University. 

Do I need to renew my order for the Spring semester?

  • No, all orders are for the entire University academic school year beginning in the Fall and at the end of Spring. 

What is the height under the bed with a DBL?

  • The height is approx. 56 in. 

  • Tall enough to place your desk under the lofted bed and sit comfortably.

Do I need to notify anyone when I move out at the end of the school year?

  • No, bed lofts will be picked up after the University scheduled move out day.

Can I order after the University scheduled move-in date?

  • Yes, post season and late move-in orders will be installed by appointment only.